Maintaining High Standards:
Complaints Procedure
What to do if you need to make a complaint
Introduction
AIHHP Members maintain a very high standard of conduct and ethics and therefore it should be rarely, if ever, necessary to make a complaint.
However, AIHHP takes its reputation very seriously, and in order to uphold this reputation we want to ensure that any matter that is brought to our attention is dealt with is an appropriate manner.
We will investigate the matter and try to resolve the issues in an arbitrational manner to help maintain a smooth relationship, where possible, between you and the AIHHP Member.
AIHHP Complaints Procedure
If you believe that an AIHHP Member has fallen short of the standard you would expect from AIHHP, please follow the instructions below in the order they are given.
- Bring up your complaint verbally with the hearing aid audiologist or staff member that you were originally dealing with at the AIHHP Centre. If they are unable or unwilling to resolve the issue but you still feel you have a complaint, request to see the Practice Owner/Manager (as they will be the AIHHP Member).
- If the Practice Owner/Manager is unable or unwilling to resolve the issue when you discuss it verbally with them, put your complaint in writing stating clearly what your issues are and how you would like to see them resolved. Ensure your requests are reasonable and achievable. Keep a copy of your letter.
- If the Practice Owner/Manager (or someone acting on their behalf in their absence) does not provide you with a suitable response within 14 days, please use the Complaint Form below. A “suitable response” may include a commitment by the Practice Owner/Manager (or someone acting on their behalf) to investigate the matter and provide you with an answer by a given date. Keep any correspondence as reference.
Click here if you need to use the Complaints Form