Customer Experience Training at The AIHHP 2017 Hearing Expo


This year, there’s also a special session on the Friday afternoon of the conference especially for front of house staff, run by Helen Hamilton.



This will be a relaxed, interactive session on ‘Customer Experience’ which will look at how you can earn your client’s trust and confidence.

The objectives of this afternoon session are:

  • Understand the difference between selling and service
  • Recognise how to build better relationships by establishing Trust
  • Understand the power of active Listening and responding skills
  • Explore the 5 Step Trust Building Process

Join Helen Hamilton for this fun, practical session – AIHHP members staff can attend for FREE!