Helen Hamilton – Speaker at The AIHHP Hearing Expo 2017

Helen will be presenting on the main stage at the this year’s Hearing Expo and running a ‘Customer Experience’ Training session later on in the day for front of house staff.

Helen’s presentation is titled; ‘How to Change Someone Else’s Behaviour’

You may want to change someone’s behaviour… a customer, a work colleague, your boss, or your partner (good luck with that one!). For every behaviour, there is a reason. To get the most out of people, we need to understand what is driving their behaviour, and then appeal to this. In this session Helen will explore core values and how they may affect both your own and other people’s behaviours.

About Helen

With over 20 years experience in Customer Service, Training and Management, Helen has a passion for helping others learn and apply the best ideas and techniques in order to make service a worthwhile business difference.

Specialising in Leadership & Management, Service Excellence and Customer Experience Management, Helen is a CIPD qualified trainer and is certified to use Hogan (Leadership psychometric tool) and TEIQue (Emotional Intelligence tool). Approved by the Institute of Leadership and Management, Helen designs and delivers ILM level 3 and ILM level 5 in Leadership and Management.

Helen is based in Poynton, just on the border of Cheshire and Manchester.

Read more about her & her services HERE